Privacy Policy
Cyber Castellan ("Cyber Castellan," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, training programs, and other offerings.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using the Cyber Castellan website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide to us, information collected automatically when you use our website, and information provided to us by organizations with which we work.
Information You Provide
Depending on how you interact with Cyber Castellan, we may collect information such as:
Name
Job title or position
Organization or library name
Email address
Telephone number
Mailing or business address
Information submitted through contact forms
Information submitted when registering for webinars, courses, or other events
Training registration and enrollment information
Information submitted when requesting a consultation or service
Billing and payment information
Information included in communications with us
Information voluntarily submitted through surveys, assessments, or questionnaires
You should not submit sensitive personal information, patron records, passwords, authentication credentials, confidential organizational information, or other information that you are not authorized to disclose through general website forms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Information collected through cookies or similar technologies
This information may be used to understand how visitors use our website and to improve our services and website functionality.
How We Use Information
Cyber Castellan may use information we collect to:
Provide, operate, and maintain our website and services
Respond to inquiries and requests
Provide cybersecurity consulting services
Provide CyberSafe training and other educational programs
Register participants for courses, webinars, and events
Process payments and transactions
Communicate with customers and prospective customers
Send requested information, resources, or materials
Provide newsletters and marketing communications where permitted
Improve our website, training programs, and services
Understand website usage and visitor interests
Administer surveys and assessments
Prevent fraud, abuse, and unauthorized activity
Protect the security of our systems and services
Comply with applicable legal obligations
Enforce our agreements and protect our legal rights
We will not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required by law.
Cookies and Similar Technologies
Cyber Castellan may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website.
These technologies may help us:
Remember user preferences
Understand website traffic
Analyze website performance
Determine which pages and resources are most useful
Improve website functionality
Measure the effectiveness of marketing campaigns
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
If we use third-party analytics, advertising, or tracking technologies, those providers may collect information according to their own privacy policies.
Email Communications
If you voluntarily provide your email address, we may use it to:
Respond to your requests
Provide requested resources
Provide information about courses or webinars
Provide account or service-related communications
Send newsletters
Provide information about Cyber Castellan services and offerings
You may unsubscribe from promotional email communications at any time by following the unsubscribe instructions contained in those messages.
Please note that you may continue to receive certain transactional or service-related communications when necessary to provide services you have requested.
Training and Course Information
If you participate in a Cyber Castellan course, webinar, assessment, or other educational program, we may collect information necessary to administer that program.
This may include:
Registration information
Course enrollment information
Completion status
Assessment or quiz results
Certificates or completion records
Course participation information
Feedback voluntarily provided by participants
Where Cyber Castellan provides training on behalf of an organization, the organization may receive information about participation or completion as necessary to administer the training program.
Cyber Castellan does not sell course participant information.
Library and Organizational Customers
Cyber Castellan provides cybersecurity education and consulting services to libraries and other organizations.
In the course of providing those services, we may receive information about an organization's employees, systems, processes, or cybersecurity practices.
We use such information only as reasonably necessary to provide the contracted services, communicate with the customer, protect our systems, and meet applicable contractual or legal obligations.
Where a separate contract, statement of work, data processing agreement, or other agreement contains specific privacy or data-handling requirements, those contractual requirements may supplement or control over this Privacy Policy to the extent applicable.
Information We Do Not Want You to Submit
Because Cyber Castellan provides cybersecurity services, we take information security seriously.
Unless specifically requested through an appropriate secure channel, do not submit the following information through ordinary website forms or email:
Passwords
Authentication codes
Private encryption keys
Credit card numbers
Social Security numbers
Patron records
Library circulation records
Protected health information
Confidential employee information
Sensitive personal information
Security credentials
Proprietary system configurations
Information about active security incidents that should be handled through an established incident-response channel
If you need to provide sensitive information as part of a consulting engagement, Cyber Castellan may provide or require the use of an appropriate secure method for transferring that information.
Information Sharing
Cyber Castellan does not sell your personal information.
We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services.
These parties may include:
Website hosting providers
Course and learning-management platforms
Email and communications providers
Payment processors
Customer relationship management systems
Analytics providers
Scheduling platforms
Professional service providers
Information technology and security providers
These providers may process information on our behalf and may be subject to contractual, technical, or legal requirements regarding the information they handle.
We may also disclose information when we believe disclosure is reasonably necessary to:
Comply with applicable law
Respond to legal process
Protect our rights or property
Protect the safety of individuals
Investigate fraud or abuse
Protect the security of our systems
Enforce our agreements
Third-Party Services and Links
Our website may contain links to websites, applications, services, or resources operated by third parties.
Cyber Castellan is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service before providing personal information.
Payment Information
If you purchase a Cyber Castellan service, course, subscription, or other product, payment information may be processed by a third-party payment provider.
Cyber Castellan generally does not need to store complete payment-card information on its own systems.
Payment providers may collect and process information according to their own privacy policies and terms.
Data Security
Cyber Castellan uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we work to protect information entrusted to us, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to:
Provide requested services
Maintain business and transaction records
Fulfill contractual obligations
Comply with legal, accounting, or regulatory requirements
Resolve disputes
Enforce agreements
Protect our legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our applicable practices and obligations.
Children's Privacy
Cyber Castellan's website and services are generally intended for adults and organizations.
We do not knowingly collect personal information from children under the age of 13 through our general website without appropriate authorization.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
Certain educational services may involve younger participants when provided through an organization. In those circumstances, the organization sponsoring or administering the program may have additional responsibilities regarding participant information.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your information is collected or used
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws
To make a privacy-related request, contact us using the information provided below.
We may need to verify your identity before fulfilling certain requests.
State Privacy Rights
Certain U.S. states provide residents with additional privacy rights.
Depending on your state of residence and applicable law, you may have rights concerning the collection, use, disclosure, sale, or sharing of personal information.
Cyber Castellan does not sell personal information in the traditional sense of exchanging personal information for monetary consideration.
Where applicable, Cyber Castellan will honor legally required privacy rights and provide additional notices or mechanisms required by applicable state privacy laws.
Because state privacy requirements continue to evolve, this section may be updated as necessary.
Do Not Track Signals
Some web browsers provide a "Do Not Track" feature.
Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in all circumstances.
Where applicable law requires a specific response to browser-based privacy signals, we will comply with those requirements.
Changes to This Privacy Policy
Cyber Castellan may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the beginning of this policy.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle information.
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
Cyber Castellan
2328 E Lincoln Hwy ;Suite 258; New Lenox IL 0451
info@cybercastellan.com